I have ordered from them before but today they surpassed every expectation. I placed an order at 10/11 in the morning and I received it by 4 in the afternoon. Granted it was an intracity delivery, but the fact that they went ahead and made an express delivery, most companies won't because of processes and what not, even during a lock down, was just incredible. My dogs were elated to see their new toys and I know just where to go now to get anything for my little puppers. The item received were in excellent condition, properly packaged and the service is honestly the best I've experienced so far. Let's not forget how socially conscious Petsy is. I would've given them more stars if I could, instead I send love and lots and lots of gratitude from me and my dogs.