FAQs

We work super hard to make sure your parcel is dispatched from our warehouse usually within 24-48 hours. Some items may take longer to ship such as bedding etc or items shipped directly by a brand. Tracking information for your shipment will always be shared with you for updates.
On the bottom right corner of the website, there will be a red icon. Click on that icon, and log into your account. You will be able then see your points balance and also the vouchers you can redeem with your points. Once you have selected your voucher, click on redeem and you will have a coupon code which you can use.
No, not all items are returnable or exchangeable. Every product page will outline this.
Please kindly log on to our returns portal on this link
Do checkout our deals page for awesome discounts and offers!
Prepaid orders above Rs 599 (post any discounts applied) are free of charge for delivery. Any prepaid orders below Rs 599 have a flat Rs 50 charge on them. All COD orders have a flat Rs 70 charge.
You can call us on 91722 84372 or alternatively WhatsApp us on 75068 39062
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On all prepaid orders above Rs 599

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Parcels dispatched within 24 hours

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We promise to help you keep

The Unspoken Promises

From the day they come into your life, you make a commitment to care for them lifelong, no matter what. To love them unconditionally like they love you. To celebrate the small ups and downs of life - the happy moments and the sad moments.

We believe in giving back, today and everyday

We believe in giving back, today and everyday

At the core of Petsy, we believe in making a difference in the lives of less fortunate animals around us. When you purchase through Petsy, part proceeds are used toward supporting various animal welfare undertakings around India, either directly through Petsy or in collaboration with other NGOs.

Our giving back activities involve feeding programs where we help support local feeders with food donations, adoption campaigns where we help both create awareness around adoption and help connect pet parents with pets up for adoption and distribution and collaring of street dogs with our reflective collars to help keep them safe and visible in low light conditions.

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Learn With Petsy

  • What should you feed your pet fish?
    October 25, 2022

    What should you feed your pet fish?

    4 minutes read

    Feeding your pet fish can be a task at times, especially if you are a new fish parent. However, by knowing what types of fish food are available and which kinds of fish benefit from them the most, you can then make a more informed decision. 

    Read now
See more

What other pet parents have to say about Petsy!

Petsy is an amazing company! I recommend ordering all you can from there for how truly they care about every single customer, Their product lines are terrific,
their prices are very reasonable, adoptions their customer service is awesome, ease of ordering and their loyalty program will save you a couple.
I commend them on how they conduct business ... Apart from that, I feel Petsy is a very genuine company with lots good intentions and really nice people working behind it! You just know! :)

Fathima Fazal

Loved my experience @Petsy. My order was delivered to me incredibly fast. I got great bargain prices on all the items that I ordered. Hassel free Return & Super friendly Staff who took care of my return smoothly. Excellent service. One Stop for all your Pets need. Thank you. Definitely recommend.

Pavitra Isa Group

If being genuine, than shopping on petsy helped a lot to me. They provide those products (cat food and litter) that is not available on market on my and near city. They gives a lot of offers with petsy points. That make the products quite reasonable. Thanks to petsy that premium litter and cat food at reasonable price helps a lot to me to give a good food to my cats.

Simran Kaur

Bought 20 reflective collars for stray dogs in our area. The delivery was very quick including updates on the process. The collars are of really good quality with a good buckle, adjustable length and bright, happy colours. Thank you !! from me and the doggies. The only thing I hope is they don't get stolen ... yes, some people do steal collars :)

Usha Shyam

I don't think Amazon or any other website can match PACKAGING, AUTHENTICITY & DELIVERY TIME of petsy. Have ordered this from almost all websites but the first and fastest delivery and packaging of petsy is unbelievable. Even in remote area/almost a village, where i am these days for vacation.

Nikhil Singh

The most amazing customer service one could ask for. I was running out of food for my puppy and it wasn't available anywhere in Mumbai - my amazon order was delayed as well. She's a fussy eater and rejects all other food, so you can imagine how stressful that could be. I found it on Petsy and upon request they expedited the order and delivered it within 5 hours. Simply outstanding !

Khyati Mashru