Frequently asked questions
How can I adopt a pet?
Does Petsy assist with the adoption process?
Can Petsy verify or guarantee the information posted?
Can anyone register an animal for adoption?
What is the Petsy Starter Kit?
What shipping charges can I expect to incur?
What locations do you ship to?
We know that pet lovers are all over the place, so we can ship to most areas pan India. Unfortunately, we don’t ship internationally yet.
How long will my delivery take?
The excitement of receiving a package knows no boundaries! That’s why at Petsy, we do our best to make sure you receive your delivery ASAP. Orders are usually dispatched within 24hrs Monday to Friday.
Orders within Mumbai will be delivered within 72 hours of placing the order and it takes upto 5-7 working days for orders to be delivered in other parts of India.
However, We are not liable for any delays in delivery by our courier partners but don’t worry, at Petsy we have your back and will help you track the parcel and keep you updated.
I’ve received my order, but I want to return it. Can I receive a refund?
We don’t offer refunds, but you can get a store credit or exchange your purchase. This why customers shop with confidence at Pesty. We will be happy to exchange/offer store credit any items within 14 days of being purchased subject to the product and packaging being in its original unused condition and it is re-saleable by the time we receive it.
However, we do not offer exchanges or returns for products like personalised engraved identification tag or toys unless the item is faulty or damaged.
In the case of “change of mind” returns, the shipping/delivery charges will not be refundable and any costs incurred in returning the item to Petsy will be borne by you.
Please refer to our Returns Policy for more information.
I’ve received my order, but the product doesn’t fit my pet e.g. the collar is too small/large or the harness doesn’t fit.
We understand that sometimes a product may be different to what you had in mind, or the product may not be the right size or fit.
In any case, we will be happy to exchange/offer a store credit for the purchase price on any items within 14 days of being purchased subject to the product and packaging being in its original unused condition and it is re-saleable by the time we receive it. Please refer to our Returns Policy for more information.
Shop with ease of mind at Petsy because we’ve got your and your furry friend's back.
Faulty or damaged products
If the product is defective or damaged in transit, return the product within 14 days and we will either replace the product or provide a store credit for the purchase price (and delivery cost, if any). Please refer to our Returns Policy for more information.
If however, you return the product more than 14 days after purchase, we will need to make a more thorough assessment of the nature of the fault before we can determine how to help you.
In the case of damaged/faulty goods, any shipping/delivery charges borne by you, will be refunded by way of store credit (remember to retain your delivery invoice).
How do I initiate a return for my order?
How long will the return take to process?
We aim to make this process as easy as possible for you. Once we have received your parcel, we will access the product and get back to you accordingly within 2 working days of your return arriving back to us. Don’t worry we’ll keep you updated along the way. Please refer to our Returns Policy for more information.
How will I receive my store credit?
In the event that a store credit is awarded, this will be provided by way of a coupon code.
The coupon code will not work with any other discount codes or bundles/combo deals applied and will only be valid for 1 month from the date of issue.
Please note, when using your coupon code, please ensure that it is used in a single transaction as any left over amount would not carry forward.
How does Petsy Perks work?
It’s super simple:
Does it cost anything?
Not at all. Our Petsy Perks program is designed purely for your benefit and your furry friends!
How can I earn Petsy Points?
- Earn 1000 Petsy Points for creating an account.
- Earn Petsy Points on every purchase i.e. 1 INR spent = 1 Petsy Point
Can a guest user earn and redeem Petsy Points?
Unfortunately not. Petsy Perks is an exclusive program offered to members. You must be signed into your Petsy Account at the time of your purchase in order to enjoy the Perks and earn and redeem Petsy Points.
How do I redeem my Petsy Points?
For every 2500 Petsy Points collected, you will receive a 100 INR voucher to spend instore.
Can I redeem my Petsy Points across a number of transactions?
Your voucher has to be redeemed in a single transaction.
Do I earn Petsy Points if I redeem a coupon or store voucher?
No Petsy Points are earned on the value of coupons/store vouchers redeemed.
How do I track my Petsy Points?
You can track your Petsy Points via your Petsy account dashboard.
When do my Petsy Points expire?
Petsy Points have a validity of 12 months. But don’t worry, we’ll remind you 1 month before your points expire so you don’t miss out on your Petsy Perks
What happens if I have an issue with Petsy account and/or Petsy Points?
We’re here to help you. Contact us on email@example.com with your issue and one of our friendly team members will get in touch with you.
Why should I sign up for a Petsy Account?
For starters, you get automatically enrolled into our Petsy Perks loyalty program (you surely don’t want to miss out on those perks!). Other benefits include faster and streamlined checkout, saved address book, track your orders, manage your return requests and track your Petsy Perks, all via a simple to use dashboard.
How do I sign up for my Petsy Account?
On the homepage, simply click on the My Account icon on the top right corner. From there, it’s super easy – just follow the guidance on screen!
What happens if I forgot my password?
Simply click on the forgot password link when logging in, and we’ll send you instructions to reset your password.
What if I have issues with logging in or creating an account?
Just get in touch with us at firstname.lastname@example.org with your query or concern, and we’ll be sure to do our best to fix it!
How do I refer a friend?
On the bottom right corner of your screen there is a small icon for Petsy Perks. Click on there and the rest is easy to follow!
What will my friend receive when I refer them?
Your friend will receive a coupon code which will avail a Rs 250 discount store-wide on a min spend of Rs 1000. These benefits may change from time to time and will be clearly outlined in the email that is sent to your friend.
What do I get for referring my friend?
When your friend makes a purchase using your referral link, you'll get a Rs 250 voucher to spend storewide!
Do I have a limit on how many friends I can refer?
Absolutely not. Refer one, two or as many as you like! Go wild and spread the Petsy love.