Monday to Friday 10am - 7pm (IST)
Saturday 11am - 4pm (IST)
As soon as you change your mind, please contact our Customer Service team to find out if your order can be changed. Usually, if the item has not been confirmed for shipping we can change the order.
However, if your order has already been shipped, we would be happy to accept any exchanges. Please refer to our Returns Policy for more information.
To maintain social distancing norms at present, Cash on delivery is temporarily unavailable.
We know that pet lovers are all over the place, so we can ship to most areas pan India. Unfortunately, we don’t ship internationally yet.
The excitement of receiving a package knows no boundaries! That’s why at Petsy, we do our best to make sure you receive your delivery ASAP. Orders are usually dispatched within 24hrs Monday to Friday.
Orders within Mumbai will be delivered within 72 hours of placing the order and it takes upto 5-7 working days for orders to be delivered in other parts of India.
However, We are not liable for any delays in delivery by our courier partners but don’t worry, at Petsy we have your back and will help you track the parcel and keep you updated.
We don’t offer refunds, but you can get a store credit or exchange your purchase. This why customers shop with confidence at Pesty. We will be happy to exchange/offer store credit any items within 14 days of being purchased subject to the product and packaging being in its original unused condition and it is re-saleable by the time we receive it.
However, we do not offer exchanges or returns for products like personalised engraved identification tag or toys unless the item is faulty or damaged.
In the case of “change of mind” returns, the shipping/delivery charges will not be refundable and any costs incurred in returning the item to Petsy will be borne by you.
Please refer to our Returns Policy for more information.
We understand that sometimes a product may be different to what you had in mind, or the product may not be the right size or fit.
In any case, we will be happy to exchange/offer a store credit for the purchase price on any items within 14 days of being purchased subject to the product and packaging being in its original unused condition and it is re-saleable by the time we receive it. Please refer to our Returns Policy for more information.
Shop with ease of mind at Petsy because we’ve got your and your furry friend's back.
If the product is defective or damaged in transit, return the product within 14 days and we will either replace the product or provide a store credit for the purchase price (and delivery cost, if any). Please refer to our Returns Policy for more information.
If however, you return the product more than 14 days after purchase, we will need to make a more thorough assessment of the nature of the fault before we can determine how to help you.
In the case of damaged/faulty goods, any shipping/delivery charges borne by you, will be refunded by way of store credit (remember to retain your delivery invoice).
We aim to make this process as easy as possible for you. Once we have received your parcel, we will access the product and get back to you accordingly within 2 working days of your return arriving back to us. Don’t worry we’ll keep you updated along the way. Please refer to our Returns Policy for more information.
In the event that a store credit is awarded, this will be provided by way of a coupon code.
The coupon code will not work with any other discount codes or bundles/combo deals applied and will only be valid for 1 month from the date of issue.
Please note, when using your coupon code, please ensure that it is used in a single transaction as any left over amount would not carry forward.
It’s super simple:
Not at all. Our Petsy Perks program is designed purely for your benefit and your furry friends!
Unfortunately not. Petsy Perks is an exclusive program offered to members. You must be signed into your Petsy Account at the time of your purchase in order to enjoy the Perks and earn and redeem Petsy Points.
For every 2500 Petsy Points collected, you will receive a 100 INR voucher to spend instore.
Your voucher has to be redeemed in a single transaction.
No Petsy Points are earned on the value of coupons/store vouchers redeemed.
You can track your Petsy Points via your Petsy account dashboard.
Petsy Points have a validity of 12 months. But don’t worry, we’ll remind you 1 month before your points expire so you don’t miss out on your Petsy Perks
We’re here to help you. Contact us on firstname.lastname@example.org with your issue and one of our friendly team members will get in touch with you.
For starters, you get automatically enrolled into our Petsy Perks loyalty program (you surely don’t want to miss out on those perks!). Other benefits include faster and streamlined checkout, saved address book, track your orders, manage your return requests and track your Petsy Perks, all via a simple to use dashboard.
On the homepage, simply click on the My Account icon on the top right corner. From there, it’s super easy – just follow the guidance on screen!
Simply click on the forgot password link when logging in, and we’ll send you instructions to reset your password.
Just get in touch with us at email@example.com with your query or concern, and we’ll be sure to do our best to fix it!
On the bottom right corner of your screen there is a small icon for Petsy Perks. Click on there and the rest is easy to follow!
Your friend will receive a coupon code which will avail a Rs 250 discount store-wide on a min spend of Rs 1000. These benefits may change from time to time and will be clearly outlined in the email that is sent to your friend.
When your friend makes a purchase using your referral link, you'll get a Rs 250 voucher to spend storewide!
Absolutely not. Refer one, two or as many as you like! Go wild and spread the Petsy love.