At Petsy, we understand the importance of delivering your products in the best condition and on time. Therefore, we take extra care in packing your orders with utmost care and have partnered with some of the most reputed courier partners to seamlessly deliver your products.
What shipping methods do you offer?
We offer 2 shipping methods - Cash on Delivery and Prepaid.
Cash on delivery is offered to customers from their second order onwards, and for orders below the value of Rs 10,000. If a Cash on Delivery order is rejected at the time of delivery, Petsy reserves the right to restrict this shipping option on a case by case basis.
What shipping charges can I expect to incur?
For any prepaid orders above Rs 899, shipping is free! For any prepaid order below Rs 899, there is a flat shipping fee of Rs 50.
We have a flat Rs 70 COD charge for any Cash on Delivery orders.
What locations do you ship to?
We know that pet lovers are all over the place, so we ship to 17,000+ pin codes pan India.
Unfortunately, we don’t ship internationally yet.
How long will my delivery take?
The excitement of receiving a package knows no boundaries! That’s why at Petsy, we do our best to make sure you receive your delivery ASAP. Orders are usually dispatched within 24hrs Monday to Sunday. Some products which are dispatched directly by our suppliers may have a longer dispatch time and this will be mentioned on each individual products page.
Orders within Mumbai will be delivered within 24 hours of placing the order and it takes up to 5-7 working days for orders to be delivered in other parts of India.
Please allow for a buffer for any delays in delivery by our courier partners which may be outside our control. Nonetheless, at Petsy we have your back and will help you track the parcel and keep you updated.
Who will be delivering my order?
We team up with a range of reliable and trusted courier partners such as Delhivery, Ecom Express, Track On & Amazon Shipping. In some instances where there may be a remote Pincode, we may utilize the services of other courier partners, however, this will depend on a case by case basis.
For all orders, you will receive a tracking number for ease of tracking and you will also receive updates via email and/or text.
How do I cancel or change my order?
If you need help canceling your order, please email us at email@example.com or send us a WhatsApp on 7506839062 with your order number. If we have already processed your order, we may not be able to cancel it. Please refer to our Returns Policy for more details.
If you need to change your shipping address once your order has been placed, please reach out to us as soon as possible. If the order has already fulfilled already, we will not be able to change the shipping address.
What if I have a delivery dispute?
If you have any delivery dispute, please email us at firstname.lastname@example.org or send us a WhatsApp on 7506839062 with your order number and our customer experience team would be more than happy to assist.