We work super hard to make sure your parcel is dispatched from our warehouse usually within 24-48 hours.
Some items may take longer to ship such as bedding etc or items shipped directly by a brand.
Tracking information for your shipment will always be shared with you for updates.
On the bottom right corner of the website, there will be a red icon. Click on that icon, and log into your account. You will be able then see your points balance and also the vouchers you can redeem with your points. Once you have selected your voucher, click on redeem and you will have a coupon code which you can use.
Petsy was the best in customer service. After all it’s the back bone of any business. Upon telling them my requirement they auctioned the plan and made sure I got the delivery on time.
Important being they lived up to their promise. Not to forgot they were very accommodating in changing my order too.
Definitely order from these guys.