We work super hard to make sure your parcel is dispatched from our warehouse usually within 24-48 hours.
Some items may take longer to ship such as bedding etc or items shipped directly by a brand.
Tracking information for your shipment will always be shared with you for updates.
On the bottom right corner of the website, there will be a red icon. Click on that icon, and log into your account. You will be able then see your points balance and also the vouchers you can redeem with your points. Once you have selected your voucher, click on redeem and you will have a coupon code which you can use.
Arrived before scheduled delivery date. My cat was refusing to eat Whiskas and was crying for Farmina lamb and blueberry when the package was in transit. I told her you will soon get it. Even royal canine she refused as the kibble was too hard. I was getting worried as she is a very choosy cat.
She eagerly ate the Farmina cat food when it arrived and I also felt relieved.