Frequently Asked Questions

When will a product be in stock?

Please input your email on the product page and you'll be notified via email when in stock.

I want to know about returns

Please kindly log on to our returns portal or view our returns policy (see our footer for the links).

Can I pick up my order from your shop?

We don't offer a click & collect service as yet. We can have the order delivered to you.

I have an order related query

Please WhatsApp or call us on 7506839062 so we can serve you better on this.

I want to list my product on Petsy

Please send us an email on info@petsy.online

I have a question about the loyalty program

Please WhatsApp us on 7506839062 or call us on 08069601200 so we can serve you better on this.

Need Further Help?

FAQs