FAQs

We work super hard to make sure your parcel is dispatched from our warehouse usually within 24-48 hours. Some items may take longer to ship such as bedding etc or items shipped directly by a brand. Tracking information for your shipment will always be shared with you for updates.
On the bottom right corner of the website, there will be a red icon. Click on that icon, and log into your account. You will be able then see your points balance and also the vouchers you can redeem with your points. Once you have selected your voucher, click on redeem and you will have a coupon code which you can use.
No, not all items are returnable or exchangeable. Every product page will outline this.
Please kindly log on to our returns portal on this link
Do checkout our deals page for awesome discounts and offers!
Prepaid orders above Rs 599 (post any discounts applied) are free of charge for delivery. Any prepaid orders below Rs 599 have a flat Rs 50 charge on them. All COD orders have a flat Rs 70 charge.
You can call us on 91722 84372 or alternatively WhatsApp us on 75068 39062
Chat to a Petsy Expert
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Flat Rs 100 off Rs 1100/- use Code: GET100 | Flat Rs 200 off Rs 2200/- use Code: GET200 | Flat Rs 300 off Rs 3300/- use Code: GET300
Flat Rs 100 off Rs 1100/- use Code: GET100 | Flat Rs 200 off Rs 2200/- use Code: GET200 | Flat Rs 300 off Rs 3300/- use Code: GET300

Terms Of Use

Welcome to www.petsy.online. Together with our Privacy Policy and Refund, Returns and Exchanges Policy, the following terms and conditions (collectively referred to as the Terms) govern the use of this website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the Terms, including but not limited to any additional or amended terms or conditions as applicable from time to time.

The term "Petsy Stores Pvt Ltd" or "us" or "we" or “Petsy” refers to the owner of the website whose registered office is Plot no.14, 3rd Floor, Siddhi Apartments, Khar West, Mumbai 400052. The term "you" refers to the user or viewer of our website. We reserve the right to amend the Terms in whole or in part, at any time, effective immediately upon posting on this website.

Authorised Website Visits

By accessing and using this website you agree that you are legally able to enter into binding contracts within the realms of the Indian Contract Act 1872.

Use of this website

The content on this website is for your general information and personal use only. It is subject to change without notice. You agree to refrain from the following:

  • Reproducing, altering, modifying, distributing, publicly publishing, scraping or making any commercial use of any of the information provided in this website. This includes using any robot, spider, other automatic devices, or manual process to monitor or copy any part of the website or for any unauthorized purpose without our prior expressed written permission;
  • Distributing in any form, any information, or other material that violates, infringes the copyrights, patents, trademarks, trade secrets, logo or other proprietary rights of Petsy;
  • Republishing, archiving or retaining any content of the website via any medium without our prior expressed written permission;
  • Manipulating any aspect of the website without our prior expressed written permission including using any device, software or routine to interfere or attempt to interfere with the proper working of the Website; and
  • Using the website in any manner that is illegal, including but not limited to, unauthorized framing of or linking to the website, or unauthorized use of any robot, spider or other automated devices on the website.

Accuracy of content

All prices on the website are displayed in Indian Rupees and are current at the time of display. However, these prices are subject to change without notice.

Petsy makes every effort to display product information and pricing as accurately as possible. However, neither we nor any third parties provide any warranty or guarantee as to the accuracy, reliability, availability, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

At times, there can be discrepancies with the product descriptions which are inadvertent and unintentional. If a product offered by Petsy is not as described, your sole remedy is to return the product and avail a store credit.

Intellectual property

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. All trademarks reproduced in this website which is not the property of, or licensed to, Petsy are acknowledged on the website.

Links to other sites

From time to time this website may also include links to other web sites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked web site(s).

Petsy Account

You can choose to sign up for an account with Petsy. By signing up for an account with Petsy, you agree to be automatically enrolled in the Petsy Loyalty program, the terms of which are outlined below.

You are solely responsible for all access to and use of this website by anyone using your account credentials, whether or not such access to and use of this website (including all obligations, communications, and transmissions) has been authorized by you. As such, you agree to accept responsibility for all activities that occur under your account.

Petsy has no obligation to investigate the authorization or source of any such access or use of the website. You shall immediately notify Petsy of any unauthorized use of your password or identification or any other breach or threat to this website's security.

Petsy reserves the right to refuse service, terminate accounts, and/or cancel orders at its discretion, including, without limitation, if Petsy believes that the conduct by the customer violates applicable law or is harmful to the website or has been abused by the customer to fraud the system to extract coupons/undue discounts.

Petsy Loyalty program

  • Petsy reserves the right to change the Petsy Loyalty Program, any benefits, and discounts available under the program. Petsy may, but is not obliged to, communicate notice of such changes using methods including, but not limited to, notification on the website, by email, SMS or post.
  • Any special promotions available to members via the Petsy Loyalty Program, are subject to further terms and conditions which will be made available at the time of each offer and may vary from time to time.
  • Each Petsy Loyalty Member consents and agrees to receive marketing information, offers and special discounts from Petsy by email, SMS and post.
  • Petsy Loyalty Member discounts apply to full-priced items sold by Petsy and are not available in conjunction with any other offer unless otherwise specified.
  • Petsy Points are non-transferable and have no cash or monetary value other than the store credit for which the Petsy Points are translated into.
  • When a Petsy Loyalty Member returns a product, the Petsy Points previously accrued for that purchase will remain the same. However, the Petsy Loyalty Member will not earn any Petsy Points on the value of store credit/Promotional Codes redeemed.
  • A Petsy Loyalty Member will be awarded one point for every rupee spent on a qualifying product or service. Points expire 180 days after the date on which they were awarded.
  • Petsy Loyalty cannot be added retrospectively if a purchase was made by a member through a guest login.
  • Where a customer is found to be abusing the system by referring oneself to him or herself, Petsy reserves the right to cancel or disable any accounts and cancel any pending orders contained redeemed coupons through the fraudulent activity.  Petsy will exercise it’s full discretion in such cases and any prepayments made by the customer would be refunded to the original source of payment less any payment gateway fees incurred by Petsy. Petsy also reserves the right to not provide any warning to such customers and intimate the customers via email regarding the cancelled orders.

Redeemable vouchers and promotional coupon codes

There may be promotions/campaigns running from time to time which include redeemable vouchers and promotional coupon codes (collectively referred to as Promotional Codes). These promotions are subject to further terms and conditions which will be made available at the time of each offer and may vary from time to time.

The issuance, amendment, and cancellation of any Promotional Code, whether in whole or in part, is at the sole discretion of Petsy.

Where a customer is found to be abusing the system by creating multiple accounts for the purposes of utilising promotional coupon codes, Petsy reserves the right to cancel or disable any accounts and cancel any pending orders containing redeemed coupons. Petsy will exercise it’s full discretion in such cases and any prepayments made by the customer would be refunded to the original source of payment less any payment gateway fees incurred by Petsy. Petsy also reserves the right to not provide any warning to such customers and intimate the customers via email regarding the cancelled orders.

Privacy

Petsy only collects your Personal Information to conduct its business and to enable itself to deliver and improve its Services. Refer to our Privacy Policy, which forms part of our terms of use, for further detail.

Cancellations

Petsy has a right to cancel or refuse the order for any reason including, limitations on quantities available for purchase. In the event, we require additional verification or information before accepting and processing your order, or if all or any portion of your order is canceled, we will contact you.

Refer to our Refund, Returns and Exchanges Policy, which forms part of our terms of use, for further detail.

Disclaimer and Indemnification

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

You hereby indemnify, defend, and hold us and our affiliates and our officers, directors, owners, agents, information providers, affiliates, licensors and licensees harmless from and against any and all liabilities and costs incurred in connection with any claim arising out of any breach by you of this agreement or claims arising from your use of our website. You shall cooperate with us in the defense of any claim. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you.

Unauthorized use of this web site including fraudulent use may give rise to a claim for damages and/or be a criminal offense.

Jurisdiction and Governing Law

Your use of this website and any dispute arising out of such use of the website is subject to the Indian law, which shall be resolved under the exclusive jurisdiction of the courts of Mumbai. All rights not expressly granted herein are reserved.

Termination

Your failure to comply with the Terms automatically revokes your authorization to use the website.

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