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Returns & Refunds Policy

Exciting News for Pet parents! Zigly (an initiative of Cosmo First Limited) acquired Petsy, to offer complete pet care to all Pet Parents.

ZIGLY is an omnichannel pet care platform offering holistic experiences for pets and pet parents through a wide range of breed-specific product offerings, premium grooming services, and complete vet care.

With the combined strengths of Zigly and Petsy, the pet parenting experience will enhance as you will get a wide selection of premium goods, pet grooming & vet services with outstanding customer service to meet all your pet's needs.

Join us in celebrating this milestone and stay tuned for new and exciting offerings, exclusive promotions, and delightful surprises in the world of pets. Together, Zigly and Petsy will continue to bring joy to pet parents.

Thank you for your continued support, and we look forward to serving you and your furry friends with the utmost care and dedication.

Explore www.zigly.com for further updates and information on what’s new in the pet care space.

The Zigly and Petsy Team

RETURNS & REFUND POLICY

Exciting News for Pet parents! Zigly (an initiative of Cosmo First Limited) acquired Petsy, to offer complete pet care to all Pet Parents.

ZIGLY is an omnichannel pet care platform offering holistic experiences for pets and pet parents through a wide range of breed-specific product offerings, premium grooming services, and complete vet care.

With the combined strengths of Zigly and Petsy, the pet parenting experience will enhance as you will get a wide selection of premium goods, pet grooming & vet services with outstanding customer service to meet all your pet's needs.

Join us in celebrating this milestone and stay tuned for new and exciting offerings, exclusive promotions, and delightful surprises in the world of pets. Together, Zigly and Petsy will continue to bring joy to pet parents.

Thank you for your continued support, and we look forward to serving you and your furry friends with the utmost care and dedication.

Explore www.petsy.online for further updates and information on what’s new in the pet care space.

The Zigly and Petsy Team

CANCELLATION, RETURN, EXCHANGE AND REFUND POLICY

This Cancellation, Return, Exchange and Refund Policy (“Cancellation & Refund Policy”) is applicable to the customers of ‘Zigly’ –a Pet care division and a brand of Cosmo First Limited (Formerly Cosmo Films Limited), who for the purpose of buying the products and subscribing to Pet care related services have visited/surfed Zigly’s Website www.zigly.com; & Mobile Application ‘Zigly for Happy Pets’ (together as “Platform”).

This Cancellation & Refund Policy is meant to assist and educate the customers about the process of cancellation of services booked& products ordered, return and exchange of products ordered by the customer through the Platform and refund of the amount paid by the customer for the same.

For the purpose of this Cancellation & Refund Policy, wherever the context so requires “you” or “user” shall mean any natural or legal person who has agreed to become a buyer / customer by registering himself / herself on the Platform by providing the registration data using computer / mobile systems. The term “we”, “us”, “our” shall be referred to Zigly.

Terms & Conditions.

  1. Cancellation of products ordered.
  • After Shipment:

If you wish to cancel the product(s) ordered those have been shipped, you can deny to take delivery at the time of delivery.

  1. Return, Exchange and Refund of product(s) delivered.

Under the Cancellation & Refund Policy, the option of exchange, replacement and/or refund is offered by us. Different products will have different returns policy applicable to each category. In respect of certain products, Cancellation and Return Policy provided on the product page shall prevail over the Cancellation & Refund Policy. Do refer the respective item’s applicable return/exchange policy on the product page for any exceptions to the Cancellation & Refund Policy as provided under the table below. You are suggested to carefully read and understand the conditions and limitations applicable to respective category of product and cases under which returns/ exchange requests shall be limited to the timelines provided herein below will be accepted by us. 

Return policy for any item listed on www.petsy.online and the App is as mentioned in this policy section of the website. However, please check details of the product on the Product Description page (PDP) before placing an order to check if the product is eligible for a return or not.  

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase. Open packets will not be applicable for return (specifically in case of Food & Treats). All the in-box accessories, freebies, combos (if any) should be present. Product bought during Big Sale Events (like Flash Sale, Clearance Sale) will not be eligible for return 

In an event of refund approval, you shall be intimated by email/ SMS within 48 Working hours from the date on which you had raised the request. If approved, you shall automatically be refunded the relevant amount to your original payment source in 2-7 Working days. Please note it can some time take bank or credit card company to process the refund too.  

Part-I 

You shall be entitled to Refund, Replacement or Exchange of products within 7 days from the date of delivery. 

Dogs related Products: Dog Foods, Dog Treats, Dog Health Supply, Tick & Flea Solutions, Shampoo & Conditioner, Cleaning & Odour Control, Feeding & Water Supplies, Tracking Device.

Cats related Products: Cat Foods, Cat Treats, Cat Shampoo & Conditioner, Litter & Housebreaking, Feeding & Water Supplies, Cat Health.

Pet Parents Customized Products: Home Name Plates, Coffee Cups, Mobile Covers, Pet Memorial – Visit Centre.

Part-II

You shall be entitled to Refund, Replacement or Exchange of products within 7 days from the date of delivery.

Dogs related Products: Dog Toys, Brushes & Combs, Bathing Accessories, Dog Clothing, Dog Accessories, Collars, Harness & Leashes, Dog Beds & Mats, Dog Houses, Kennels & Carriers.

Cats related Products: Cat Brushes & Combs, Cat Bathing Accessories, Cat Bow Ties, collars & leashes, Cat Bed, Scratchers & Furniture, Cat Carriers & Strollers, Cat Toys

Note: If it is a case of exchange, it shall be subject to the availability of stock. In case that a replacement may not be available, we will refund you the amount paid.

The pickup agent/courier boy shall be entitled to refuse to accept the product intended to be returned or exchanged, if any of the following conditions:

  • If return/exchange request is initiated after the prescribed number of days mentioned hereinabove from the delivery of the products.
  • Returned without original packaging including, price tags, labels, freebies, and other accessories.
  • If original packaging is damaged.
  • If Serial Number (EN Code/bar code) is tampered with not readable.
  • A product is damaged due to use, misuse, overuse or altered.
  • Defective products that are not covered under Seller/Manufacturer’s warranty; or
  • Product is used or altered.
  1. Part Return/Exchange of Part Order:

Return/exchange request can be made at item level - if you have ordered multiple items, you can initiate a return/replacement/refund for any individual item. However, any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which were provided along with the product(s).

  1. Refund of Cancelled / Returned Order

Cancellation before shipment of products or refund for cancellation of services in accordance to Clause 1(a) of the Cancellation & Refund Policy- Refund shall be processed within 24-48 hours and refunded to you in accordance with RBI Regulations within 07-14 business days, post processing of cancellation request; and for cancellation after shipment of products or for the refund of the returned products the refund shall be processed within 24-48 hours from the time products are received back and verified at our warehouse and shall be subject to the following:

  • For payments through credit/debit cards or net banking: the refund shall be strictly processed to the same credit card / debit card / bank account using which the payment was made, within 24-48 business hours of receipt of products at warehouse. It may take 07-14additional business days for the refund to reflect in your account.
  1. No Wrong Delivery - (Customer received delivery message, product not delivered):

In case the product was not delivered, and you received a delivery confirmation email/SMS, report the issue within 03 (three) days from the date of delivery confirmation for us to investigate.

Note - The platform retains the right to cancel any order placed by you, at its sole discretion and shall intimate you of the same by way of an email/ SMS. The platform also may cancel an order when there is a reason to believe or suspect that such an order is not placed by a consumer for personal use.  

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