Privacy Policy

About this privacy policy

Petsy Stores Pvt Ltd or Petsy.Online (“we” or “us” or “Petsy”) operate an e-commerce store under the Petsy brand.

We recognise the importance of protecting the privacy of its customers and other third parties who provide their personal information to us. We take our responsibilities and obligations to protect the personal information of our customers very seriously and follow stringent procedures to help protect the confidentiality, security, and integrity of the data stored on our systems.

Comprehensive security measures and access controls are in place to protect customer information collected and stored on our servers and systems, and ensure that these details are only accessible by authorised personnel for authorised reasons.

This policy explains how we collect your personal information, what we do with it, and how it is protected.

What information we collect

The personal information we collect about you includes your:

  • Name, age, date of birth and contact details (including residential or business address, delivery address, email address, telephone number);
  • Pet ownership details, shopping habits and preferences and details of products and services you have purchased from us;
  • Marketing preferences, including the type of marketing materials you wish to receive and the method of delivery (email, SMS, direct mail, or other); and
  • Device identification information (refer to IP Addresses and Cookies below).

If you are a candidate for employment, we may collect other information. This may include information relating to your employment history, working eligibility rights, suitability for the role you are applying for, and your referee details.

Any of your personal information which you provide when you use Petsy in an unencrypted manner and/or to an open, public environment or forum including (without limitation) any blog, chat room, albums, community, classifieds or discussion board, is not confidential, does not constitute Personal Information, and is not subject to protection under Privacy Policy.

Third party service providers

During online transactions we do not collect your credit card or banking details. These details are collected by our secure payment gateway provider and we do not have access to these details.

IP addresses and cookies

We may collect information about your device, including where available your IP or MAC address, session cookies, your device IMEI number, operating system and browser type, for system administration and to report aggregate information to our advertisers. We may also collect such information from your Facebook friends and other Facebook users who use the Service. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

Please note that our advertisers may also use cookies, over which we have no control.

The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether should you prefer that. However, because cookies allow you to take advantage of some of Petsy's essential features, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart, proceed to Checkout, or use any Petsy products and services that require you to Sign in. If you do leave cookies turned on, be sure to sign off when you finish using a shared computer.

How we collect the information

We collect the information:

  • When you make a purchase or complete purchase orders, registrations, requests or applications for our products or services, loyalty or other membership clubs;
  • Where you access and interact with the website or the customer service team including via social media sites;
  • When you communicate with us during competitions, special events and promotions; and
  • Directly from you during conversations with our team members (by phone, in person or electronically).

If you apply for employment and complete forms applicable to the recruitment and selection process, we will collect your personal information through that process.

How we hold your personal information

We may hold your personal information in hard copy (paper) or electronic form. We use physical security, password protection and other measures to ensure that personal information stored in physical or electronic form is protected from misuse, interference and loss and from unauthorized access, modification and disclosure.

How we use the information we store

We use the information that you provide or that we collect in order to establish and enhance our relationship with you. The main purposes for which we collect, hold and use your personal information are:

  • To provide you with products and services that you have requested from us;
  • To communicate with you, including about products and services, competition results, special offers, and events which might interest you;
  • To answer your questions, provide you with information or advice or consider and respond to requests or complaints made by you;
  • To carry out administration, marketing, planning, risk management, fraud and loss prevention activities;
  • To seek your feedback in relation to customer satisfaction and our relationship with you and perform research and statistical analysis using such feedback; and
  • For product and service development, quality control and research to improve the way we and our service providers provide products and services to us and you.

If you are a candidate for employment, we may use your personal information to assess your suitability for a position with us.

The kinds of third parties to whom we may disclose personal information to include delivery services providers, manufacturers, suppliers, distributors, marketing and communications agencies, data analysts, IT service providers and our advisors including our professional advisors (including legal and financial advisors). We may also disclose user information if required to do so by law or in the good-faith belief that such action is necessary to comply with state and other governing bodies.

We may collect, hold, use and disclose personal information for other purposes explained at the time of collection.

How secure is my information

We work end to end to ensure the information about you is secure. The ways in which we do this are:

    • We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software.
    • We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
    • We maintain physical, electronic and procedural safeguards in connection with the collection, storage, and disclosure of personal information (including sensitive personal information).

Whilst we are committed to implementing comprehensive security measures and access controls to protect customer information collected and stored, we make no warranty in respect of the strength or effectiveness of that encryption and accept no responsibility for events arising from unauthorized access of the information you provide.

Accessing and seeking correction to personal information

You are entitled to access your personal information we hold about you on request. To request access to your personal information, please contact The Privacy Officer using the contact details set out below under 'Contacting Us'. We may charge a reasonable fee for providing access to your personal information.

We will endeavor to keep your personal information accurate, up-to-date and complete. You can assist us with this by letting us know if you notice errors or discrepancies in the information we hold about you and letting us know if your details change.

Petsy takes reasonable steps to delete or securely destroy or permanently de-identify your personal information where it is no longer required and to protect your personal information from unauthorized access, disclosure, loss, misuse, and alteration.

If you wish to have your personal information removed- from our records, you may request that your personal information be deleted or securely destroyed. It will not always be possible to comply with your request to delete or destroy your personal information.

Changes to this policy

You acknowledge that this Privacy Policy is part of the Terms of Use and you unconditionally agree that using this Website signifies your assent to Petsy Privacy Policy. If you have any questions or concerns about this privacy policy or how we have handled your personal information, you may contact us at any time. The contact details for the Privacy Officer are set out below under 'Contacting Us'.

We reserve the right to make changes to this privacy policy from time to time. Any changes to the privacy policy will be published on Petsy’s website. This privacy policy was last amended in March 2019. We encourage you to periodically review the privacy policy for the latest information on our privacy practices.

Contacting us

If you would like to contact us in relation to this privacy policy or your personal information please contact us at:

Name: Veer Shah
Email: info@petsy.online
Address: Plot No.14, 3rd Floor, Siddhi Apartments, Khar West, Mumbai 400052
PH: 75068 39062
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